First and Lasting Impressions
I have had two very bad experiences with customer service this week. Not only was I the recipient of this bad “service” I also saw several other people having the exact same horrible experience. In both situations the people assigned to dealing with the problem made promises they did not keep. For example setting pickup […]
Christianity 24/7
The days of build it and they will come are over for churches. We may not want to admit it but for most Christians when they talk about church in their minds it’s about what happens at the buildings and not out in the community. We must as leaders move the conversation from what we […]
Organizational Culture Change
According to John Kotter there are many reasons change initiatives fail especially in large organizations. The number one reason is there is not a clear sense of urgency for change that makes everyone willing to pay the short term price of pain due to change to gain the long term benefit of progress. Many times […]
Credibility The Foundation For Leadership
There are many leadership qualities that must be present in the leader if people are going to trust them to the point of following. It is very important to be committed, competent and inspiring but without credibility especially today people will see you as a fake and be totally turned off. The bottom line is […]
Performance Review Systems
All of us at some point in time have waited with anxiety for that wonderful time of the year when we receive our annual performance review. Even if you know that you have had a great year you are never really sure what is going to be said and how pleased management is with your […]