Great leaders are both courageous and humble at the same time. They gladly give credit to others when things go well and assume responsibility when they don’t. The one thing that builds high levels of trust is hearing the leader admit they made a mistake that includes an appropriate apology. This Forbes post is a great read:
“Apologies are hard. And oftentimes, quite frankly, the ones we get aren’t that great. There are blaming apologies, excuse-laden apologies and clueless apologies. There are few all-in, “I get what a jerk I was” apologies. I believe that the lack of apologies in the corporate world reflects the mistaken idea that to apologize is to somehow be weak.”