When it works it is awesome and when it does not it can end a business relationship faster than anything. Today price is not enough, you have to be able to meet the needs of your customers in a timely and relational manner. Brad Lomenick has a great post on practical tips than anyone can apply:
“I’ve worked on some great teams over the past several years, and seen great customer service in action. One of the places I learned the most about great customer service was Lost Valley Ranch, an incredible 4 diamond guest ranch in Colorado. Serving the guests was part of the DNA of the staff. We took great pride in our ability to create a great experience for our guests through unmatched excellent customer service.”
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