Promises We Make #5
This is the fifth in a series of ten posts on promises we should be willing to make to the people that matter the most in our lives. A promise goes beyond a mere commitment to do something it carries the clear expectation that we are going to pay the price to do what we […]
First and Lasting Impressions
I have had two very bad experiences with customer service this week. Not only was I the recipient of this bad “service” I also saw several other people having the exact same horrible experience. In both situations the people assigned to dealing with the problem made promises they did not keep. For example setting pickup […]
How The Mighty Fall
Jim Collins has recently released his new book on How The Mighty Fall because of all the once great companies that are now a shadow of what they used to be. He writes, “Whether you prevail or fail, endure or die, depends more on what you do to yourself than on what the world does […]
7 Lessons for Leading in Crisis
Virtually every American institution is facing major crises these days, from declining businesses to evaporating financial portfolios. To get out of these crises, authentic leaders must step forward and lead their organizations through them. The current crisis was not caused by subprime mortgages, credit default swaps, or failed economic policies. The root cause is failed […]
Sorry For Wrong Reason
I cannot begin to tell you how many times I have been sorry in my life. As I look back on all the mistakes I have made and the consequences I have suffered a clear pattern has developed. Most of the time when I have been sorry it has been for the wrong reason. I […]